Refund policy

No Return / Exchange Policy

Thank you for shopping with us. Please read our policy carefully before completing your purchase.

All Sales Are Final

• Due to the limited and exclusive nature of our products, all sales are final.

• We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Defective Items

• In the rare case that your item arrives damaged or defective, please contact us within 7 days of delivery at moonfolkwe@gmail.com.

• You must provide your order number and clear photos of the item and packaging.

• If verified, we will provide a replacement or store credit at our discretion.

Sizing & Product Details

• Please review product descriptions and size guides carefully before purchasing.

• We are not responsible for items that do not fit as expected.

Shipping Issues

• We are not responsible for lost, stolen, or delayed packages once they have been shipped.

• Customers should contact the shipping carrier directly for delivery-related concerns.

By completing your purchase, you acknowledge and agree to this policy.